How can I track my order?
As soon as your order is placed with a consultant, you'll receive a confirmation email and tracking link that allows you to monitor the status of your order. Once it's on board for delivery, you'll receive an SMS detailing your estimated time of delivery.
What if I'm not there when the delivery arrives?
When you place an order with Tupperware you're automatically providing your Authority to Leave. To ensure the security of your order, the driver will always attempt to leave it in a safe place if you're not there (e.g. by the front door, at reception desk, etc). You can provide your consultant with reasonable delivery instructions such as "leave behind the shrub next to the front door".
If there's no safe place to leave your order, a "sorry we missed you" card will be left for you, and your order will be returned to the depot for you to arrange pick up or re-delivery.
What if my order is lost or damaged in transit?
If your order is lost or damaged in transit, please contact our freight provider below:
Phone: 1300 086 292
Phone: 0800 COURIER (0800 268 743)
What if my order is incorrect or items are missing?
While we take care to make sure your order is correct, occasionally we may make a mistake. In the event that your order is incorrect or missing an item, please print and complete an Order Discrepency Form (or download it to your device to create a fillable PDF) and send it to our friendly customer care team via email to email@example.com.
Discrepencies are only accepted within 14 days of your order being shipped.
What if my order is broken on arrival?
Should you find your Tupperware product is broken in any way upon arrival, please send a photo of the broken item together with the packing slip to our customer care team for review, via email to firstname.lastname@example.org.
This is not to be confused with our warranty and only applies if your product is damaged in transit. Photos are only accepted within 14 days of your order being shipped.
Do you offer international shipping?
We are the distributors for Tupperware in Australia and New Zealand and products purchased are available to be delivered within Australia and New Zealand only. Please visit Tupperware worldwide if you're based overseas and wish to purchase Tupperware in your country.